Founded in 1981, Japan Experience is the first European tour operator specialising exclusively
in Japan. Our mission is to become the go-to brand for anyone who wants to visit Japan,
currently looking for a travel consultant for our office in Berlin

Role Overview

Primary responsibilities

● Effective management of sales enquiries
● Liaise with Ops Team to handle all booking aspects, including flights ticketing,
accommodation, tours, and activities. (Processing cancellations and amendments)
● Arrange and deliver top quality and complex itineraries
● Cross selling and upselling of all JE services and products
● Ensure client expectations are meet, providing expert advice
● Excellent knowledge of Japan as destination
● Deliver high levels of customer and after sales service

Other responsibilities

● Customer after sales related financial activities (Processing payments, refunds and
credit notes)
● Dealing with last minute changes
● Dealing with issues and complaints
● Creating travel itineraries and documents
● Representing the company during B2C and B2B events

What profile we are looking for :

● Experience travelling or living in Japan
● Eligible to work in Europe
● Live within commuting distance of Wallstraße 9-13, 10179 Berlin, Germany

Language Skills

● German: Native or proficient (if you don't speak German please refrain from applying,
the position requires full command of the German language)
● English : Advanced (Business conversational level)
● Excellent written communication skills in both English and German

Technical IT Skills

● Google drive and documents
● Internet common applications

Destination Knowledge
● Good knowledge of Japan (Prefectures, infrastructure, attractions)
● Awareness of Japanese culture and society

Soft skills

● Reliable & punctual (able to work and arrive on time)
● Attention to detail
● Excellent presentation and organisational skills
● Ability to prioritise workloads
● Target-driven and strategic attitude with the ability to work towards KPIs
● Strong problem solving and multitasking skills
● Flexibility to work evening and weekend shifts (if necessary)